Mitrend is an IT Infrastructure analysis service. We deliver health, growth and workload profiling assessments to help you make key infrastructure decisions.

Whether for health checks, capacity planning or right-sizing a new solution, Mitrend delivers deep insight into your infrastructure.

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Services

Professional

Suggested For: IT Professionals

Platforms
Server
Virtualization
Cloud
Data Analysis
Storage
Backup
Features
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Teams

Suggested For: Small and Medium Resellers or IT Departments

Platforms
Server
Virtualization
Cloud
Data Analysis
Storage
Backup
Features
Export to Excel
Export to Powerpoint
Team Features
Unlimited Users From a Single Domain
50 Assessments / Month
$200 per Additional 50 Assessments

Custom

Suggested For: Vendors and Large Resellers

Contact team@mitrend.com for pricing
Volume Licensing
Group / Enterprise Licenses
Shared Accounts and Help Desks
Enterprise Solutions
Custom Subdomain
Private Instance
SSO Integration
CRM / SFDC Integration
Mitrend Consulting
Advanced Analytics
Global Assessment Support
Hands-on Workshops

Details / FAQs

Can I purchase a single month of service?

Yes. When you register you will be billed on a month to month basis. You may turn off service on the settings page with the auto-renew toggle. Your service will remain active until the end of the billing period.

How many assessments can I do on the Professional plan?

At this time, there is no assessment limit on the professional plan, however the professional plan is for individual users only. An individual user is a single IT professional or a field engineer / consultant who interacts directly with IT professionals.

What systems can I assess with Mitrend?

Backup

ArcServe, Avamar, Backup Exec, CommVault, Data Protector, Microsoft DPM, NetBackup, NetVault, NetWorker, Oracle RMAN, TSM, Veeam, VMware VDP, Data Domain

Data Analysis

AWS S3 Analysis, Compressibility Analysis, File Analysis

Servers

Exchange, Hyper-V, Oracle, RVTools, SQL Server, Unix, VMware, Windows

Storage

Compellent, EqualLogic, HDS, HDS AMS, HP 3PAR, HP EVA, HP XP, IBM DS, IBM Storage, IBM SVC, IBM v7000, IBM v9000, IBM XIV, NetApp, RecoverPoint, Unity, VNX, VNXe, VPLEX, XtremIO, Isilon, VMAX

Where can I find more billing and business information about Mitrend?

Here are our billing contact details and W-9 form.

Download 2018 Mitrend W9

Timmins Software Corporation, d.b.a. Mitrend
65 Boston Post Road West, Suite 160
Marlborough, MA 01752
USA

How do I change my subscription plan?

Contact us by sending an email to support@mitrend.com.

How do I purchase additional assessments for my team?

Contact us by sending an email to support@mitrend.com.

I have an error running Mitrend Scanner, how can I get help?

In order to better assist you with an Mitrend Scanner issues we need the logs collected during the problem scan.

Gathering the logs
  1. Launch Mitrend Scanner.
  2. Click the "HELP" button at the bottom of window.
  3. Click the "Open Output Directory" button.
  4. Close Mitrend Scanner to avoid complications when zipping in the next step.
  5. Locate and zip the timestamp folder that corresponds with the time of your issue. If you are unsure which folder contains the relevant output files, zip the whole 'mitrend' output directory.
Sending us the logs
  1. Upload the zip produced in the previous steps as a new assessment using the same device type as the type of scan you were attempting when the error occurred.
  2. Email support@mitrend.com with that assessment id and details of your error.

How do I cancel my subscription?

You may turn off service on the settings page with the auto-renew toggle. Your service will remain active until the end of the billing period.

Can I invite anyone to join my team?

You can invite anyone with the same corporate domain email address to join your team. Visit the team settings page to manage your team.

Why is the status of my assessment Under Review?

Your assessment is being reviewed by one of our engineers, you will be notified as soon as we have more details.

Can I have my customer run and submit with Mitrend Scanner?

Yes. Using Mitrend Scanner and an Upload Token provided by you, your customer can upload assessments that you can access and view.

You should visit the organization settings page and create an organization for your customer. Creating an organization allows you to group all their future assessments together. After creating the Organization click Upload Tokens on the left hand menu to access the token for them.

Instruct your customer to download Mitrend Scanner using this link and provide the token for the organization you created. When your customer starts up Scanner they will be prompted for this upload token.

When the customer finishes their scan, they will be able to automatically upload their data and the assessment will be associated with your account via of the provided Upload Token.

Announcing the New Mitrend

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We’re proud to announce our newest release and a big change: You can now subscribe to Mitrend directly!

What is Mitrend?

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Mitrend helps IT professionals by providing a clear and accurate view of datacenter infrastructure. Our automated services include assessments of a wide range of infrastructure components, from Server and Virtualization to Storage and Backup Systems.

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