Mitrend Privacy Policy

Data Privacy at Mitrend

Mitrend has established a privacy program, directed by a chief privacy officer, designed to help us respect and protect your data privacy rights. This statement includes Mitrend’s European Union - U.S. Safe Harbor Privacy Statement, the Mitrend Swiss-US Safe Harbor Privacy Statement and the Mitrend Website Privacy Statement.


U.S. – EU and U.S. – Swiss Safe Harbor Privacy Statement

Mitrend complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Mitrend has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. Mitrend’s Safe Harbor certification can be found at https://safeharbor.export.gov/list.aspx. For more information about the Safe Harbor Principles, please visit the U.S. Department of Commerce’s Website at http://export.gov/safeharbor/. We store all information on servers located in the United States.


Mitrend Website Privacy Statement

Your Personal Information

Through this website Mitrend (also referred to as “we”) will collect information that can identify you, including your name, the name of your employer, your work email address, your employer’s address, and your telephone number during normal business hours ( your “Personal Information”). You will be asked to voluntarily submit your Personal Information when you first use our service. We will use your Personal Information to respond to requests you may make of us, and from time to time, we may refer to Your Personal Information to better understand your needs and how we can improve our website and services. Areas of this website that collect Your Personal Information use industry standard secure socket layer encryption (SSL).


If you have a broadband connection, depending on your individual circumstance, it is possible that your IP Address that we collect, or even perhaps a cookie we use, may contain information that could be deemed identifiable. This is because with some broadband connections your IP Address doesn’t change (it is “static”) and could be associated with your personal computer. We use your IP address to report aggregate information on use and to help improve the website.


Sharing of Your Personal Information

We may share Your Personal Information with our subcontractors who may assist us in performing our storage analysis. We will share your Personal Information with EMC Corporation (“EMC”) or the business partner of EMC that may have directed you to our website (the “Referring Partner”) for the purpose of customer support. If you have specifically consented to having EMC or the Referring Partner contact you as a result of the Mitrend analysis, EMC, or the Referring Partner, as applicable, may use your Personal Information to contact you to recommend possible improvements to the configuration or operation of your computer system and other EMC products that may improve the efficiency of your business operations. If you are resident in the European Economic Area or Switzerland, before sharing your Personal Information with EMC or the Referring Partner, we will either (i) confirm that the recipient subscribes to the applicable Safe Harbor Principles, or (ii) enter into a written agreement with such recipient that provides at least the same level of protection regarding your Personal Information as is provided by the Safe Harbor Principles.


Mitrend reserves the right to share Your Personal Information to respond to duly authorized information requests of governmental authorities or where required by law. In exceptionally rare circumstances where national, state or company security is at issue (such as with the World Trade Center terrorist act in September, 2001), Mitrend reserves the right to share our entire database of visitors and customers with appropriate governmental authorities. Mitrend will only share Your Personal Information with third parties who have agreed with Mitrend to take adequate steps to ensure Mitrend’s compliance with the Safe Harbors, or with companies that have themselves enrolled in the Safe Harbor programs.


We may also provide Your Personal Information to a third party in connection with the sale, assignment, or other transfer of the business of this website to which the information relates, in which case we will require any such buyer to agree to treat Your Personal Information in accordance with this Privacy Policy.


Other Information

Any other information transferred to Mitrend in connection with your visit to this site or your use of the service provided through this site (“Other Information”) - that is, information that cannot be used to identify you - may be included in databases owned and maintained by Mitrend. Information about your company’s computer system’s configuration, composition or operation shall be treated as confidential information of your company; except that such data may be:

  • Aggregated on an anonymous basis with date from other similar systems, and such aggregated data may be shared with EMC, which may share it with others;
  • Provided to EMC or the Referring Partner for customer support purposes; and
  • With your consent, provided to EMC or the Referring Partner for the purpose of making recommendations to you and your Company regarding possible improvements to the configuration, composition or operation of your computer system and other EMC products that may improve the efficiency of your business operations.


Cookies and Web Beacons

This website may use “cookies”, pieces of information that our webserver sends to your computer’s your browser file. Then when you come back, our site will detect whether you have one of our cookies on your computer. Our cookies help provide additional functionality to the site and help us analyze site usage more accurately. For instance, our site may set a cookie on your browser that keeps you from needing to remember and then enter a password more than once during a visit to the site.


This site may use a technology known as web beacons - sometimes called single-pixel gifs - that allow this site to collect web log information. A web beacon is a graphic on a web page or in an e-mail message designed to track pages viewed or messages opened. Web log information is gathered when you visit our website by the computer that hosts our website (called a “webserver”). The webserver automatically recognizes some non-personal information, such as the date and time you visited our site, the pages you visited, the website you came from, the type of browser you are using, the type of operating system you are using,, and the domain name and address of your Internet service provider (e.g., AOL). We may also include web beacons in e-mail messages in order to determine whether messages have been opened.

Our Website is Not Intended for Use by Minors

This site is not intended for, or designed to attract, individuals under the age of 18. We do not collect personally identifiable information from any person we actually know is an individual under the age of 18.

How to Contact Us

In compliance with the US-EU and US-Swiss Safe Harbor Principles, Mitrend commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Mitrend at:


Mitrend Chief Privacy Officer

Timmins Software Corporation

65 Boston Post Road, Suite 160

Marlborough MA 01752

USA


If you wish to verify the accuracy of Your Personal Information in our files or to rescind any consent that you have previously given regarding our sharing of your Personal Information or Other Information with EMC or a Referring Partner, please write to Mitrend at the address provided above. If Mitrend already shared your Personal Information with EMC or a Referring Partner, Mitrend will notify EMC or the Referring Partner.


Mitrend has further committed to refer unresolved privacy complaints under the US-EU Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by (your business name), please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safeharbor-complaints for more information and to file a complaint


We may update this Web site Privacy Policy from time to time. When we do update it, for your convenience, we will make the updated policy available on this page.


Last Updated: September 1, 2013


Mitrend is a service of Timmins Software Corporation of Southborough, Massachusetts, USA