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Mitrend Privacy Policy

Mitrend has established a privacy program, directed by a chief privacy officer, designed to help us respect and protect your data privacy rights. Capitalized terms used without definition in this Privacy Policy have the meanings ascribed to them in our Terms of Use (TOU).

Your Personal Information

Through this website Mitrend (also referred to as “we”) will collect information that can identify you, including your name, the name of your employer, your work email address, your employer’s address, and your telephone number during normal business hours (your “Personal Information”). You will be asked to voluntarily submit your Personal Information when you first use our service. We will use your Personal Information to respond to requests you may make of us, and from time to time, we may refer to your Personal Information to better understand your needs and how we can improve our website and services. Areas of this website that collect your Personal Information use industry standard secure socket layer encryption (SSL). Your Personal Information will be stored on servers in the United State of America. You hereby consent to the transmittal of your Personal Information to and the storage of your Personal Information at that location.

If you have a broadband connection, depending on your individual circumstance, it is possible that your IP Address that we collect, or even perhaps a cookie we use, may contain information that could be deemed identifiable. This is because with some broadband connections your IP Address doesn’t change (it is “static”) and could be associated with your personal computer. We use your IP address to report aggregate information on use and to help improve the website.

Sharing of Your Personal Information

We may share Your Personal Information with our subcontractors who may assist us in performing our Services. In that event, we will require our subcontractors to honor the commitments that we make to you in this Privacy Policy and to refrain from using your Personal Information for any purpose other than assisting us in performing the Mitrend Services and providing the Mitrend Reports.

We may also transfer your Personal Data to a reseller, systems integrator or business partner that has directed you to our website (the “Referring Partner”) for the purpose of customer support. The Referring Partner may use your Personal Information to contact you to recommend possible improvements to the configuration or operation of your computer system.

Mitrend reserves the right to share Your Personal Information to respond to duly authorized information requests of governmental authorities or where required by law. In exceptionally rare circumstances where national, state or company security is at issue (such as with the World Trade Center terrorist act in September, 2001), Mitrend reserves the right to share our entire database of visitors and customers with appropriate governmental authorities.

We may also provide your Personal Information to a third party in connection with the sale, assignment, or other transfer of the business of this website to which the information relates, in which case we will require any such buyer to agree to treat your Personal Information in accordance with this Privacy Policy.

Other Information

Any other information (“Other Information”) transferred to Mitrend in connection with your visit to this site or your use of the Mitrend Services - that is, information that cannot be used to identify you - may be included in the databases that we own and maintain subject however to the TOU and the Additional Legal Terms.

Cookies and Web Beacons

This website may use “cookies”, pieces of information that our webserver sends to your computer’s your browser file. Then when you come back, our site will detect whether you have one of our cookies on your computer. Our cookies help provide additional functionality to the site and help us analyze site usage more accurately. For instance, our site may set a cookie on your browser that keeps you from needing to remember and then enter a password more than once during a visit to the site.

This site may use a technology known as web beacons - sometimes called single-pixel gifs - that allow this site to collect web log information. A web beacon is a graphic on a web page or in an e-mail message designed to track pages viewed or messages opened. Web log information is gathered when you visit our website by the computer that hosts our website (called a “webserver”). The webserver automatically recognizes some non-personal information, such as the date and time you visited our site, the pages you visited, the website you came from, the type of browser you are using, the type of operating system you are using,, and the domain name and address of your Internet service provider (e.g., AOL). We may also include web beacons in e-mail messages in order to determine whether messages have been opened.

Our Website is Not Intended for Use by Minors

This site is not intended for, or designed to attract, individuals under the age of 18. We do not collect personally identifiable information from any person we actually know is an individual under the age of 18.

Security Of Data

We will take diligent efforts to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy. The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we use what we believe to be appropriate measures to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Rights

You may request that we provide you with a copy of any Person Information about you in our possession; that we correct any errors in that data and that we delete any Personal Data that you no longer wish us to retain. However, if you ask us to delete your Personal Data and as a result, we are no longer able to authenticate you as an authorized user of the Site, your ability to use the Site will terminate.

Rights of European Economic Area Residents

If you are a natural person residing within the European Economic Area, the following additional rights under the General Data Protection Regulations (“GDPR”) are applicable to you:

  1. Basis for Processing Data: We generally rely on your consent to process Personal Information. You must be at least the age of 16 to consent to the processing of your Personal Information. If you are under the age of 16, you must obtain your parent’s or legal guardian’s permission to consent to the processing.
  2. Object, Restrict, or Withdraw Consent: You may withdraw the consent you provide to us or otherwise object to or restrict our processing of your Personal Information by contacting our Data Protection Officer as described below. Please note that the Site will become inaccessible if you withdraw your consent or otherwise object to the processing of your Personal information.
  3. International Transfers: We are located in the USA and that is where we process and store information. The European Commission has not recognized the USA as providing adequate protection under the Commission’s adequacy decisions. You may opt out of this data sharing by contacting us at the address specified below. We are not aware of any further risks associated with allowing us to store your Personal Data in the USA.
  4. Supervisory Authority: If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority.

How to Contact Us

Mitrend Chief Privacy Officer
Timmins Software Corporation
225 Cedar Hill St Suite 200
Marlborough MA 01752

Or email us at

If you wish to verify the accuracy of Your Personal Information in our files, please write to Mitrend at the address provided above.

We may update this Web site Privacy Policy from time to time. When we do update it, for your convenience, we will make the updated policy available on this page.

Last Updated: August 8, 2019

Mitrend is a service of Timmins Software Corporation of Southborough, Massachusetts, USA